About Us

Marked By Luxury is a leading London-based agency that specializes exclusively in the high-end luxury market – offering advisory services and bespoke learning programmes focused on providing outstanding leadership and customer service, delivered with acute attention to detail, insight and precision.

Driven by a quest for pre-eminent aesthetics, the agency is spearheaded by its founder Maria Kalymnou – a Luxury Services Specialist who has near-unparalleled experience in the sector, with her keen eye for detail establishing her as an authentic axis of excellence for nearly two decades.

The unique background as a specialist in the private aviation industry and deep knowledge in cultural diversity that Kalymnou possesses transcend global boundaries, attracting a highly select clientele, including ultra-high-net-worth individuals, royal families and heads of state from all over the world.

As such, Marked By Luxury aims to nurture talented luxury professionals in the art of genuinely enhancing the client experience, enabling the next generation of masters in luxury service to flourish via etiquette courses and a transformative business model that delivers inspirational excellence.

Built upon the spiritual ethos of Omotenashi, an inherent element in the hospitality service industry in Japan, Marked By Luxury goes far deeper than providing superb hospitality – with all of its learning programmes based on delivering a truly individual luxury experience with heart and soul.