At Marked By Luxury we understand that luxury is a culture and a mindset, meaning that one must first understand its multiple nuances to be able to practice it with flair and spontaneity. Genuine luxury is a refined aesthetic experience gained via the senses, such as seeing, hearing or tasting, and it is for this reason that we are passionate about uncovering the sensual magic in every single session – delivering a holistic and all-encompassing understanding of luxury to our clientele. It is precisely this in-depth understanding of luxury that sets us apart as an industry-leader, and the application of our values can also work for you and your team, whatever your industry.
The Luxury Masterclass is devoted to guiding the next generation of customer service professionals in mastering the art of excellence, and is delivered across ten categories that cover all the soft skills required for the luxury customer service market, including building relationships with consumers, executive presence, business etiquette, leadership, customer service and communication skills.Read More
Defining what it means to be an ultra-high-net-worth individual is the first step in understanding the elevated lifestyle they lead, and what they consider to be of real value. This informative training will give your team a unique insight into their mindset, and define actionable steps that can be taken take to build relationships, engage and generate leads from high net-worth Individuals from all over the world.Read More
Business aviation is a fast-growing and ever-changing industry, and whether your aircrafts are charter or private, it is absolutely of the essence to have the most experienced and highly skilled VIP Flight Attendants representing you and your company's standards on board. Always being in the front line, flight attendants are not only the face, but also the beating heart of your company, and the delivery of a high quality service from them can ensure your customer's return.Read More
In addition to our in-house courses, we offer aircraft management consultancy services, organising your newly delivered aircraft so it is in line with our elevated luxury ethos. We will work with you on selecting the very best crystal, cutlery, linens, flatware or amenities.Read More